Can I refund the premade package?

A member of our support staff will be more than happy to help you if a refund is requested.

Refunds are always available when you don’t download the product or there are technical issues limiting you from using the package.

If you’re experiencing any issues with the package, please reach out to us, and we will be happy to help.

If the item is similar to the description and preview as well as working the way it should, there is no obligation to provide a refund in situations like the following:

  • you don't want it after you've downloaded it;
  • the item did not meet your expectations;
  • you simply changed your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you asked for goodwill; or
  • you can no longer access the item because it has been removed (we advise you download items as soon as you have purchased them to avoid this situation).

We aim to describe items as accurately as possible, but we're only human and can sometimes make mistakes. If we've made an error in a listing description, we'll be happy to make the situation right.

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